The SAS Environment Manager agent service might fail to start under Windows. To determine why, locate the wrapper.log. The log can be found here:

SAS_configuration_directory\Lev1\Web\SASEnvironmentManager\agent-5.x.x-EE\log

In this log, you might find messages such as the following:

WARN | wrapper | 2014/08/28 13:05:09   | The value of wrapper.java.command does not
                                         appear to be a java binary.
WARN | wrapper | 2014/08/28 13:05:09   | The use of scripts is not supported. Trying to continue,
                                         but some features may not work correctly..
STATUS | wrapper | 2014/08/28 13:05:09 | Launching a JVM...
FATAL  | wrapper | 2014/08/28 13:05:09 | Unable to execute Java command.

Workaround

To correct the behavior, perform the following steps:

1. In Windows Explorer, navigate to this directory:
   SAS_configuration_directory\Lev1\Web\SASEnvironmentManager\agent-5.x.x-EE\bundles\agent-5.x.x\conf
2. Open wrapper.conf in a text editor.
3. Locate this line:
   wrapper.java.command=%HQ_JAVA_HOME%/bin/java
4. Append .exe to the Java filename. The line should now read as follows, with the .exe extension:
   wrapper.java.command=%HQ_JAVA_HOME%/bin/java.exe
5. Save the file.
6. Restart the SAS Environment Manager agent service.

Operating System and Release Information